SHIPPING & RETURNS.

1. Shipping

As far as possible, products that are in stock will be dispatched on the working day (excluding Saturdays) following the day of the order. The shipping service provider of our choice is DHL GmbH.

If you would like your item to be delivered by a different shipping service provider, you must inform us of your request by e-mail at the latest when you send the order.

The shipping costs are €0 for all orders within Germany. For orders to other EU countries, €4,99 shipping costs will be charged.

 

2. Returns

We know that not every purchase can be a perfect fit. You can therefore return your goods and cancel your order within 30 days of receipt. You will receive a free DHL return label (as a PDF) by email from us. For orders outside Germany you are required to arrange a return delivery by yourself. Let us know if we can assist you.

Briefly let us know your return request to kontakt@stratanex.com so that we can send you your return label in case you live in Germany.

The processing period is between 3-5 working days after receipt.