FAQ
1. Material and condition
1.1 What is additive manufacturing?
The products offered are manufactured using the FDM process (Filament Deposit Method). This means that the object is made up of many small layers that are placed on top of each other. As a result, small irregularities in the surface cannot be ruled out
1.2 Are the vases waterproof?
Yes. Our vases come with a matching insert made from impact-resistant, temperature-resistant and recyclable polypropylene that is waterproof. With the insert in the vase, fresh flowers can be placed in the vase without any problems. After using the insert, it can also be cleaned in a dishwasher.
1.3 Is the surface of the objects completely smooth?
No. The surface of the vases shows so-called "layer lines" due to the process. So the individual layers of the vase. Due to the corrugated design, however, the layer lines are in most cases not visible without looking closely.
1.4 What does biodegradable mean?
PLA plastic is often advertised as biodegradable. However, the term can easily be misunderstood, because you cannot "simply throw PLA in the compost bin". However, under controlled conditions - pressure, temperature and humidity - PLA can be composted. As a seller of PLA products, we are happy to recycle or professionally recycle such products.
2. Invoicing, packaging and shipping
2.1 Where can I find my invoice?
Who does not know it? The package has arrived and all the paperwork ends up in the garbage. Therefore, we only send invoices by e-mail. The invoice can be accessed directly via the order confirmation with a mouse click.
2.2 How much does shipping cost?
Good news. Shipping within Germany is completely free. Shipping to other EU countries costs €14.98
2.3 How long does shipping take?
Usually items are dispatched by the evening of the next working day (Saturday excluded). The usual transit time of the package after delivery to the shipping service provider DHL is 1-2 days