§ 4 Right of withdrawal for consumers
The following right of withdrawal only applies to consumers in distance selling:
1. Cancellation policy
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is thirty days from the day on which you or a third party designated by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must inform us (strataNEX GmbH, Kammererstrasse 41-49, 71636 Ludwigsburg, kontakt@stratanex.com) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and no later than the fourteenth day from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the means of payment that you used in the original transaction, unless something else was expressly agreed with you. We reserve the right to repay the combined purchase price only when the goods have reached us and a damage-free return has been determined.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
2. Exclusion of the right of withdrawal
The right of withdrawal does not apply to the following contracts:
- Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- Contracts for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded,
- Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery,
- Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature,
- Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery,
- Contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts,
- Contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transportation of goods, car rental, delivery of food and beverages and the provision of other services related to leisure activities, if the contract stipulates a specific date or period for the provision,
- Contracts for the delivery of digital content via download, the copying of which has not otherwise been prevented by copy protection once a download has started.
